Frequently Asked Questions

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Give us a call at 603.623.1916. We have a 24/7 answering service for calls received outside of normal business hours.

We offer flexible consultation times, which include day, evening/weekend hours.

Hours of Operation:
Monday – Thursdays: 8:00 a.m. – 9:00 p.m.
Fridays: 8:00 a.m. – 5:00 p.m.
Saturdays: 8:00 a.m. – 1:00 p.m.
Closed on Sunday
Street parking is available along Elm and side streets. A parking garage is also located nearby.

BCA is conveniently open six days a week and we offer evening and Saturday appointments.  Hours are, Monday – Thursday 8am – 9pm, Friday 8am – 5pm and Saturdays 9am – 1pm

It varies. Our goal is to enable you to feel better as soon as possible. For some people the plan may include visits with one of our psychiatrists or nurse practitioners who may prescribe medications to manage symptoms and enhance recovery.

We try to have people continue to see that therapist. Sometimes a different therapist or program is better suited to meet your needs. One advantage we offer is easy transition from one service to another as your needs change.

Nearly all the services we offer are covered by health insurance. We have contracts with most area health insurance plans, including Medicaid and Medicare. We will describe any co-pays, deductibles or other costs for which you may be responsible.

We do offer a sliding fee scale based on income and family size for most fees not covered by insurance. If the reduced fee is still too burdensome, our business office staff will examine your finances and work with you to develop a reasonable payment plan.

There are very strict laws and regulations to protect the privacy of healthcare information. We carefully adhere to these standards.

Resist the temptation to advise or lecture. Instead, in a supportive manner, mention your concern and desire to help. If he/she responds positively, tell them you are happy to listen but the most effective thing you can do is to help them to connect with someone trained to help them. Then offer to assist him/her in calling us. If you are concerned that this person may harm him/herself, call us for advice or, if necessary, call 911.